Key Responsibilities

Account Management & Administration

- Maintain accurate and up-to-date client account records in company databases and CRM systems

- Process account updates, changes, and documentation in a timely manner

- Monitor account statuses and flag any discrepancies or issues for resolution

- Prepare and distribute regular account reports and summaries to stakeholders

Client Communication & Support

- Serve as a primary point of contact for client inquiries related to account administration

- Respond to client requests via email, phone, and video conferencing platforms

- Coordinate with internal departments to resolve client issues and fulfill requests

- Maintain professional and courteous communication in all client interactions

Documentation & Compliance

- Ensure all account documentation meets company standards and regulatory requirements

- Organize and maintain digital filing systems for easy retrieval and audit readiness

- Assist with account audits and compliance reviews as needed

- Prepare contracts, agreements, and other account-related documents

Data Entry & Reporting

- Perform accurate data entry and validation across multiple systems

- Generate reports on account metrics, activity, and performance

- Identify trends and provide insights to improve account management processes

- Maintain confidentiality of sensitive client and company information

Collaboration & Process Improvement

- Work closely with sales, finance, and operations teams to support account needs

- Participate in team meetings and contribute ideas for workflow improvements

- Assist with special projects and administrative tasks as assigned

- Stay current on company policies, procedures, and system updates

Required Qualifications

Education & Experience

- Associate's or Bachelor's degree in Business Administration, Finance, or related field preferred

- 2+ years of experience in account administration, customer service, or related administrative role

- Experience working in a remote environment is a plus

Technical Skills

- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

- Experience with CRM systems (Salesforce, HubSpot, or similar)

- Strong data entry skills with high attention to accuracy

- Comfortable learning new software and digital tools quickly

Core Competencies

- Exceptional organizational skills and ability to manage multiple priorities

- Strong written and verbal communication skills

- Detail-oriented with a commitment to accuracy and quality

- Problem-solving mindset with ability to work independently

- Time management skills and ability to meet deadlines consistently

- Professional demeanor and strong customer service orientation

Preferred Qualifications

- Experience in account management or client services

- Knowledge of financial or administrative systems and processes

- Familiarity with project management tools (Asana, Monday.com, Trello)

- Bilingual capabilities (specify languages if relevant to your business)

What We Offer

- Fully remote position – work from anywhere

- Competitive salary commensurate with experience

- Comprehensive benefits package (health, dental, vision)

- Professional development opportunities

- Collaborative and supportive team culture

- Flexible work schedule

- Paid time off and holidays

- Technology stipend for home office setup

Work Environment

This is a full-time remote position requiring a dedicated home office space with reliable high-speed internet. Standard working hours are [specify hours/time zone], with flexibility for occasional evening or weekend work as business needs require.

Equal Opportunity Statement

Synchrony Group is an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristics.